Yearly Citizen Tax Collection Service here.
Our records indicates you still owe ¤xxx to our department.
I am contacting you to resolve your situation.


Consequencies:
!GM  Full gain (¤ ++)
!Gm  Half gain (¤ +)
!L   Plain loss (.)
!CM  High cost (¤ --)
!Cm  Short cost (¤ -)
!T   End


A Send a direct collection link[#double-click]
B Check citizen ID with background service[#keyboard]
C Check citizen ID with recovery service[#keyboard]
D Update recovery database[#keyboard]
E Call on secondary line[#distant-call]
F Use the local inspection software[#keyboard]
G (!Cm) Pay for an inspection by technical service[#distant-call]
H Question the answer
I Request evidence
J Ask for explanations
K Open an exemption file
L Offer to pay only half
M Try to argue
N Calmly persuade
O Opt for a threatening tone
P (!CM) Send the bailiff service


Character :

CHA 2, generaly honnest, globally respectful, fair
CHA 1, slightly dishonest, a little crafty, but globally harmless
CHA 0, full of oneself, selfish, short-tempered, possibly liar, or other "good" similar behaviors

Reason :

OVERSIGHT/DELAYED
PEBKAC
TECHNICAL ISSUE
REFUSAL
SCAMED
INSOLVENT

• OVERSIGHT/DELAYED

> CHA 2
=Oh sh… sorry, I completely forgot.
||I know, I was waiting for my [ paycheck | new bank account to be opened ].
[A]
!GM !T
=I\'m glad you called: I lost the tax notice. Can you send it to me again?
[A]Sure, here you go.
!GM !T

> CHA 1
=Hey, hold on! I just got the tax notice, no need to hassle me.
[A]My services are only required if the Biometric Mail Acknowledgement System has indicated that you have read it more than 3 days ago.
!GM !T
=Sorry, I couldn\'t before your call, my [ pet | child ] [ ate | urinated on | hid ] the tax notice.
[A]The system has been fully computerized for over 50 years...
!GM !T

> CHA 0
=[ I did not receive | You did not send me ] the tax notice.
[B]Please wait while I check
[A]The Biometric Mail Acknowledgement System indicates that you read it last [*Monday] at [*8:27 PM]
!GM !T
=I already paid this!
[C]Please wait while I check
[A]Sorry, but no, you didn\'t.
Oh, my bad.
!GM !T

• PEBKAC

> CHA 2
=But I paid it yesterday!
[C]Please wait while I check
[D]It appears that you used last year\'s link, which is why your payment was not recorded correctly.
!GM !T
=Oh… Yes, the tax. I would have pay it, but I don\'t understand how?
[A]I sent you a direct collection link, you just have to click it.
Oh well, it\'s easy, indeed.
!GM !T

> CHA 1
=A tax? What tax?
[]The Yearly Citizen Tax.
Oh… Yes. THAT tax.
[A]
!GM !T
=But, I already paid it last year!
[A]You have to pay it every year, as in the name…
Wait, what?! I thought it was once and for all!
!GM !T

> CHA 0
=Your records are wrong, I always pays the tax in time.
[]Everything here is automated, but me. Please check again.
I\'m pretty sure that… Oh, crap. It seems that I forgot to deposit money into my bank account, so the payment didn\'t pass.
[A]
!GM !T
=That\'s not on my concern, you must call my accountant.
[E]Please wait while I check
[]Your accountant says he is no longer your accountant.
What the h… Oh. I forgot I\'ve fired him a week ago.
[A]
!GM !T

• TECHNICAL ISSUE

=I tried but the link didn\'t work.
[A]I sent it again, can you try it?
> CHA 0 > **
> CHA 2+1
Sorry, it\'s still broken.
[F][G]Please wait while I check
[A]Now this should work, can you try again?
> CHA 2
Yes, it did!
!GM !T
> CHA 1
Nope, still broken.
[H]Are you sure? > a | [I]I tested it, it should work now, can you send me a screenshot? > b
a>Oops, my mistake, indeed it works now.
b>My bad, it just took a bit longer than I expected.
!GM !T

=My anti-threat software indicates that the link is not reliable, and blocks it.
[F][G]Please wait while I check
[A]It appears that the certificate had expired, now the link should pass
> CHA 0 > **
I confirm, it\'s no longer detected as a threat.
> CHA 2
!GM !T
> CHA 1
But now, I\'m suspicious, how can I be sure that you\'re not a scammer?
[N]Well, you\'re right, anyone should be cautious nowadays. You can use the trustyourtaxservices.gouv official website to check my call ID.
Indeed. OK, now I trust you.
!GM !T

>** CHA 0 (both cases)
No, if I technically can\'t pay my tax, I\'m legally exempt.
[J]I don\'t know where you found this, but I\'m pretty sure it\'s false.
I saw this on Customer\'s Legal Digest News, and I won\'t pay, it\'s my right!
[K]My bad, C\'sLDN seems to me a very trusted source! > !L !T
[L]I ear your point, but I can\'t exempt you. Maybe you could pay only half of your due? > "Deal." !Gm !T
[M]
[N]I\'m sure a clever person like you knows that a magazine is not the law… | [O]I see… Well, I\'ve no choice, you\'ll gonna explain this to a judge.
You\'re right, sorry for my behavior.
!GM !T


• REFUSAL

=[ Indeed, as I will not pay it. | I know, and I do not intent to pay it anyways. | If you say so. But I don\'t owe anything, whatever your records tells you. ]
[J]Every citizen must pay the tax, why should we spare you above all?
[ I work for the governement, I already give my time and contribute my labor | I\'m a war veteran, I already dedicated my life ] to society.
[K]You\'re right, we must thank you and we can\'t ask you more than you\'ve already gave > !L !T
[L]I agree, I\'m on your side, but I can\'t exempt you. Maybe you could pay only half of your due? > a
[M] > b
a>
> CHA 2
Well, this sounds fair, I suppose that I still can help a little more again.
!Gm !T
> CHA 1
I appreciate the gesture, but it\'s still a large amount.
[N]But, as the governement pays your bills, finally it\'s just like they pay you a little less, isn\'t it? > "Well, seen from that angle, it makes sense."
[O]Look, either I cut off your due in half, either I send the bailiff service and they will took all of it. > "No need to be harsh! Ok, I\'ll pay."
!Gm !T
> CHA 0
Not even a quarter! I gave all I could, and I will not give a cent more.
[K]You\'re right, in fact we must better thank you > !L !T
[N]But precisely, someone like you should set an example: if even you pay the tax, then noone should even not think about not paying it. > "I SAID N… Wait. This totally makes sense. I represent the model citizen, and as is, I will pay my tax. All of it." > !GM !T
[O]All right then. I can\'t personally force you. I will forward your file to my superiors, and they will decide how much to reduce your subsidies. > d
b>
[N]I understand your point, and I would help if I could, but this is not on me to change the rules. > c
[O]Sorry, but the law is set for everyone, no matter what they do for a living, nor what they have already done. I\'m affraid I\'ll have to forward your file to the fraud service. > d
c>
> CHA 2
You\'re right. I\'m affraid I overreacted a little, it must be because of the lunch at the cantina - I hate Brussels sprouts, it gives me gas for days. My apologies for this, I will pay.
!GM !T
> CHA 1
Look, you can\'t change the rules, but as far as I know, you can change some figures on the files, right?
[L]Yes, I think I can cut your due in half, have we an agreement? > a
[O]Maybe you\'re used to dirty dealings, but I\'m not. If you don\'t wanna pay, I\'ll have to forward your file to the fraud service. > d
> CHA 0
You understand nothing, since you\'re answering me as if you hadn\'t heard me: I. Will. NOT. Pay anything.
[P]All right then. As we can\'t argue, I send you someone who don\'t care about arguing. !GM !T
[O]I see you\'re not the kind of person to argue with. I have no choice else to forward your file to specialised people.
d>
> CHA 2
Oh wait, no need to urge that. I admit I overreacted a little, can\'t we discuss it before?
[N]Well, if you agree to pay the tax by now, I\'ll forget the fraud service > "I like stubborn people. Ok, I\'ll pay." > !GM !T
[L]Look, I like the way this conversation is taking, you seems to be a reasonable person, would you mind splitting the difference? > "Seems fair. Agreed. " > !Gm !T
> CHA 1
That\'s rough! …Well, ok, forget the fraud service, I\'ll pay.
!GM !T
> CHA 0
THIS IS INFAMOUS! I will talk to the medias, you little picky bastards won\'t get away with it!
!L !T

=######## mode mensonge (y compris pour CHA 2 - dans un premier temps)

> CHA 2
> CHA 1
> CHA 0


• SCAMED ??

=I don't understand, I paid it yesterday!

> CHA 2
> CHA 1
> CHA 0


• INSOLVENT ??

=I know, but I can't afford it, I'm totaly broken.

> CHA 2
> CHA 1
> CHA 0